Why Craigslist Is Such a Mess
Besides offering nearly all of its features for free, it scorns advertising, refuses investment, ignores design, and does not innovate. Ordinarily, a company that showed such complete disdain for the normal rules of business would be vulnerable to competition, but craigslist has no serious rivals.
Is the idea behind Craigslist just so good that design and innovation don’t matter? What if they did focus on design and innovation? Would it have a positive or negative effect?
(via Instapaper)

